Insects Limited, Inc. Return & Refund Policy

At Insects Limited, Inc., we stand behind the quality of our products and want you to be satisfied with your purchase. If you experience an issue, please contact our Customer Service team (sales@insectslimited.com or 317-896-9300) so we can help determine the best solution.

Need Help Before Requesting a Return? 

Our goal is to help you find the right solution for your pest problem, not simply process a return. If the product isn't performing as expected, please contact our Customer Service team before requesting a refund.

In many cases, we can help:

• Confirm the pest has been correctly identified.

• Verify the product is being used as directed.

• Recommend a more effective product or treatment strategy.

• Determine whether the product may be defective.

Many product concerns can be resolved quickly with the right guidance.

Returns

Unused, unopened products may be returned within 30 days of delivery for a refund, less any original shipping charges. Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving an incorrect or damaged item.

Customers may choose to:

• Arrange and pay for return shipping themselves and send the item back to Insects Limited at their own expense; or

• Request a prepaid return shipping label from Insects Limited. If the return is not due to an error on our part, the cost of the return shipping label will be deducted from the customer’s refund.

To be eligible for a return:

• Products must be unused and in their original packaging.

• Products must not be expired or damaged by improper storage or use

• Contact our Customer Service team at (sales@insectslimited.com) to obtain return authorization. Returns sent without prior authorization may not be accepted.

Non-Returnable Items

Because many of our products are biological, perishable, or intended for single use, the following items cannot be returned once opened or used:

• Opened pheromone lures

• Opened insect traps

• Live insects

• Clearance or closeout items

• Custom orders

Orders Returned to Insects Limited

·        If your order is returned to Insects Limited by the shipping carrier, a refund will be issued for the returned products, less the original shipping charges.

·        If you would still like to receive the products, you are welcome to place a new order through our website. Please note that the new order will be subject to applicable product and shipping charges.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If you receive:

• a damaged item,

• an incorrect product, or

• a shipment with missing items,

please notify us within 5 business days of delivery.

We may request:

• photographs of the product,

• photographs of the shipping box,

• packing materials, and

• the shipping label.

Depending on the situation, we will replace the item, issue a refund, or provide another appropriate resolution.

Product Performance

Our products are designed to perform when:

• the target pest has been correctly identified,

• the product is used according to label instructions,

• environmental conditions are appropriate, and

• the infestation is suitable for the product being used.

Because pest populations, environmental conditions, and application methods vary, we cannot guarantee specific pest control results.

Refunds generally cannot be issued solely because:

• insects were still observed after product use,

• the wrong insect was targeted,

• an infestation required additional treatments,

• the product was used incorrectly, or

• the product was used beyond its recommended service life.

If you believe a product is defective, please contact us. We may request photographs, lot numbers, and additional information to evaluate the claim.

Defective Products

If we determine that a product is defective due to manufacturing or packaging, we will, at our discretion:

• replace the product,

• issue a refund, or

• provide store credit.

Shipping Issues

Once a package has been delivered by the carrier, Insects Limited is not responsible for theft, weather damage, or incorrect delivery addresses provided during checkout.

If a package is lost in transit, please contact us so we can assist with filing a carrier claim and determining an appropriate resolution.

Refund Processing

Approved refunds will be credited to the original payment method within 5–10 business days after the returned product is received and inspected.

Shipping charges are non-refundable unless the return is the result of our error.

Questions?

If you have questions about a product or need help determining the best solution for your pest problem, our Customer Service team will be happy to help before or after your purchase.