Insects Limited Terms and Conditions, Privacy Policy & Website Terms of Use
Effective December 2025
Acceptance of Terms
By placing an order, accessing this website, creating an account, or engaging in any business with Insects Limited, Inc. (“Insects Limited,” “we,” “our,” “us”), the customer or user (“you,” “your,” “User”) acknowledges, accepts, and agrees to be bound by the following:
Terms & Conditions of Sale
Privacy Policy
Website Terms of Use
Any policies referenced herein or linked on our Site
All conflicting terms submitted by the customer are expressly rejected unless agreed to in writing by an authorized representative of Insects Limited.
Terms and Conditions of Sale
Prices
All prices are effective January 1, 2026 and subject to change without notice. Prices are quoted in U.S. Dollars unless otherwise stated. Written quotations remain valid for 30 days.
Payment Terms
Payment is due upfront by wire transfer or credit card unless Net 30 terms have been approved through a completed credit application.
A 7% late fee will be assessed on any past-due balance in accordance with Indiana law.
Insects Limited may suspend shipments or revoke credit terms if payment issues arise or creditworthiness changes.
Customers are responsible for all fees associated with wire transfers, including charges imposed by both the sending and receiving banks.
Wholesale Inquiries
If you’re looking to purchase quantities larger than what is listed, please contact us for a quote or to inquire about Insects Limited’s wholesale opportunities.
Freight, Shipping, and Risk of Loss
All shipments are F.O.B. Westfield, Indiana, USA.
Freight charges are prepaid and added to invoices unless otherwise agreed in writing.
Risk of loss transfers to the customer upon delivery to the carrier.
Damage or loss claims must be filed directly with the carrier.
Temperature-sensitive pheromone products may require cold-pack shipping or expedited freight at additional cost.
Please note that Saturday delivery is not guaranteed, even when selecting expedited shipping options such as Overnight, Next Day Air, 2nd Day Air, or 3 Day Select at checkout. While carriers may occasionally deliver on Saturdays, it is not a guaranteed service for all areas or shipping methods. Insects Limited is not responsible for shipping carrier scheduled or missed Saturday deliveries.
All Canadian orders are shipped via USPS. While we don't expect delays, sometimes this can happen when the package goes through customs. If you would like to have your package shipped via UPS, please give us a call at 317-896-9300. Please note, that a brokerage fee will apply, on top of the shipping cost, when the package arrives in Canada.
Order Acceptance and Lead Times
All orders are subject to acceptance by Insects Limited.
Lead times vary by product type, seasonality, and availability.
Backorders ship when available unless cancellation is requested in writing.
Insects Limited may allocate product during periods of high demand.
Minimum Order Requirements
Stocking Distributor orders must meet a minimum purchase of $5,000 USD in Stocking Distributor Price Value.
Customers must include complete product codes and applicable discount pricing when submitting orders.
Returns, Restocking, and Product Integrity
No merchandise may be returned without prior written authorization (RMA).
Returned products must be unopened, unused, and received within 30 days of RMA issuance.
A 15% restocking fee applies to all authorized returns.
Custom, special-order, or pheromone-loaded items are non-returnable due to stability requirements.
Products stored outside recommended environmental conditions are ineligible for credit or replacement.
Any unopened and unused product can be returned within 14 days of receiving your product, shipping charges will apply. Once received and inspected, a refund will be issued for the full amount paid minus shipping charges. Please email sales@insectslimited.com with your order number, name, and reason for the return to start the return process.
Warranty, Limitations, and Industry Requirements
Products are warranted to conform to Insects Limited specifications at the time of shipment.
No warranties—express or implied—are made regarding merchantability, fitness for a particular purpose, or regulatory suitability.
Buyer is responsible for ensuring appropriate product use within EPA, USDA, and international regulations.
Insects Limited’s liability is limited to product replacement or refund.
Insects Limited shall not be liable for indirect or consequential damages (e.g., crop loss, downtime, contamination issues).
Regulatory Compliance
Buyer is responsible for compliance with:
Local import laws
EPA 25(b), 40 CFR exemptions, or other applicable laws
Country-specific registrations
Labeling, storage, and disposal requirements
Insects Limited is not responsible for regulatory or customs delays.
International Orders
International buyers are responsible for all duties, VAT, customs broker fees, import permits, and related documentation. Additional export fees may apply.
Alternative Incoterms may be quoted upon request.
Handling and Storage Requirements
Pheromone-based products require controlled storage:
Cool
Dry
Sealed
Temperature-stable environment (Improper storage voids warranties)
Force Majeure
Insects Limited is not liable for failure to perform due to events beyond its control, including:
Material shortages
Transportation failures
Natural disasters
Supply chain disruptions
Governmental restrictions
Labor disputes
Governing Law
All sales and agreements are governed by the laws of the State of Indiana, without regard to conflict of law principles. Venue for all disputes lies exclusively in Indiana courts.
Entire Agreement
These Terms & Conditions supersede all prior agreements unless amended in writing by an authorized Insects Limited representative.
Privacy Policy
Overview
In order to fulfill your order accurately, you will be asked to provide us with personal information such as name, mailing address, ZIP code, state, country, e-mail address, and telephone number. Your name, address, and email address will also be used to manage the delivery of our newsletter and marketing communications. At the time you receive these communications, you will be given an opportunity to opt-out of further contact from us. To protect your privacy, we will not sell or distribute any of your personal information.
Like many companies, we sometimes use "cookie" technology on our website. These cookies are stored on your computer by your browser. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs and interests. The cookie doesn't obtain any personal information about you or provide us with any way to contact you. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Information We Collect
Personal Informtion
May include:
Name
Email
Phone number
Company information
Billing/shipping details
Account credentials
Used to:
Provide services
Respond to inquiries
Process orders
Support customer accounts
Non-Identifying Information
Includes:
IP addresses
Browser/device details
Pages visited
Viewing preferences
Site usage analytics
Used to improve Site functionality and understand usage patterns.
Log Data
Automatically collected server data used for:
Technical administration
Site optimization
Performance analytics
Cookies and Analytics
We use:
Functional cookies
Google Analytics cookies
Third-party cookies (e.g., YouTube)
Used for performance, analytics, and user experience optimization. Users may opt out of Google Analytics via browser add-on.
Security and Account Responsibility
Users are responsible for maintaining the confidentiality of login credentials and notifying Insects Limited of any unauthorized use.
Information Sharing and Disclosure
We may share information with:
Service providers acting on our behalf
Law enforcement (when required)
Successors in merger or acquisition events
Non-identifying data may be aggregated for analytics and industry insights.
Links to External Sites
We are not responsible for third-party website content, security, or privacy practices.
Children’s Privacy
The Site is not intended for children under 13. We do not knowingly collect children’s Personal Information.
Contact Information
For questions on this Privacy Policy:
Westfield, Indiana, USA
Website Terms of Use
Copyright and Limited License
All Site content is owned by Insects Limited or its licensors. Users may download or print content solely for non-commercial use or for conducting business with Insects Limited.
Modification, republication, or unauthorized distribution is prohibited without written consent.
Trademarks
All trademarks displayed on the Site are owned by Insects Limited or authorized third parties. No license is granted without written consent.
Unsolicited Ideas
Any ideas or submissions become non-confidential and property of Insects Limited.
We may use such materials for any purpose without compensation.
Product Information and Global Availability
Not all products are available in all countries due to regulatory constraints. Users must follow all product labels and regulations.
Disclaimer of Warranties
The Site is provided “as is”, without warranties of any kind, including:
Accuracy
Reliability
Availability
Freedom from viruses
Limitation of Liability
Insects Limited is not liable for direct, indirect, incidental, or consequential damages.
If liability is required by law, the total amount shall not exceed $100 USD.
Indemnification
Users agree to indemnify Insects Limited against claims arising from Site misuse or violations of these Terms.
Governing Law
These Terms are governed by the laws of the State of Indiana.
Severability
Invalid provisions do not affect the enforceability of the remaining terms.
Entire Agreement
These Terms constitute the full agreement governing Site use.
Revision Date
Last Modified December 2025
